ARRIS® Surfboard® SB6190 Cable Modem, White

Overall Customer Satisfaction

The ARRIS SURFboard SB6190 has received a high level of customer satisfaction, with an average rating of 4.7 out of 5 stars from over 10,000 reviews. Many users praise its reliability and performance, especially for everyday internet tasks like streaming and browsing. Customers appreciate the value it offers, particularly in terms of cost savings compared to renting a modem from their internet service provider.

Ease of Setup

One of the standout features highlighted by users is the ease of setup. Many customers report that they were able to get the modem up and running within minutes, thanks to clear instructions and a straightforward installation process. The inclusion of a Quick Start guide and online resources further simplifies the setup experience, making it accessible even for those who may not be tech-savvy.

Performance and Speed

Users frequently mention the impressive performance of the SB6190, noting its ability to handle high-speed internet plans effectively. With a maximum download speed of 1.4 Gbps, many customers have experienced significant improvements in their internet speeds after switching to this modem. However, some users caution that while it performs well for general use, it may not be ideal for high-demand activities like gaming due to latency issues associated with its Intel Puma 6 chipset.

Design and Build Quality

The design of the ARRIS SURFboard SB6190 is generally well-received, with many customers appreciating its sleek appearance and compact size. Users often comment on how it fits neatly into their home setups without taking up too much space. Additionally, the build quality appears robust, contributing to a sense of durability that many find reassuring when investing in networking equipment.

Issues and Concerns

Despite its many positive reviews, some customers have reported issues with the modem's longevity and compatibility with certain internet providers. A few users experienced failures within months of purchase or had trouble connecting with specific ISPs. Additionally, there are mentions of bright indicator lights being distracting for some users, although this is a minor concern compared to overall performance.

Value for Money

Many customers feel that the ARRIS SURFboard SB6190 offers excellent value for money. Its competitive pricing combined with reliable performance makes it an attractive option for budget-conscious consumers looking for a dependable cable modem. Users often highlight the savings on rental fees from their ISPs as an added benefit of purchasing this modem.