NETGEAR Orbi Whole Home Tri-band Mesh WiFi 6 System (RBK852) – Router with 1 Satellite Extender | Coverage up to 5,000 sq. ft., 100 Devices | AX6000 (Up to 6Gbps)
Overall Performance
The NETGEAR Orbi RBK852 is widely recognized for its strong performance in delivering high-speed internet throughout large areas. Many users report achieving speeds close to their ISP's maximum, with some noting wireless speeds of around 700-800 Mbps, which is impressive for a mesh system. The tri-band technology, including a dedicated backhaul channel, allows for seamless connectivity even in homes with numerous devices connected simultaneously. However, some users have experienced intermittent lag and connectivity issues, particularly when using the satellite unit without a wired connection.
Coverage and Range
Customers frequently praise the Orbi RBK852 for its extensive coverage capabilities, often noting that it effectively blankets homes up to 5,000 square feet. Many users have successfully eliminated dead zones that were problematic with previous systems. The ability to connect multiple devices without significant drops in speed makes it a popular choice for larger households. However, while coverage is generally excellent, some users have mentioned challenges in outdoor connectivity and specific areas within their homes.
Setup and Installation
The setup process for the Orbi RBK852 is described as straightforward and user-friendly. Many customers appreciate the guided installation provided through the NETGEAR Orbi app, which simplifies connecting the router and satellite units. Users report that they were able to complete the setup in about 30 minutes, making it accessible even for those who may not be tech-savvy. Despite this ease of installation, a few users have encountered issues with the app's functionality and have expressed a desire for more customization options during setup.
Price and Value
The pricing of the NETGEAR Orbi RBK852 has been a point of contention among customers. While many agree that the performance justifies the cost, others feel that it is overpriced compared to similar products on the market. Users highlight that although it delivers excellent speed and coverage, the lack of certain features—such as advanced parental controls or extensive customization options—can make it feel less valuable for its price point. Overall, opinions vary significantly regarding whether the investment is worthwhile based on individual needs.
Customer Support and Software
Customer feedback on NETGEAR's support services has been mixed. Some users report satisfactory experiences with technical assistance when issues arise, while others express frustration over long wait times and insufficient solutions. The software interface has also received criticism for being buggy and lacking advanced configuration options, which can hinder users looking to optimize their network settings. This inconsistency in customer support experiences adds to the overall sentiment that while the hardware performs well, software and service improvements are necessary.
Security Features
The inclusion of NETGEAR Armor security features has been positively received by many users who value online protection. Customers appreciate having built-in security measures to safeguard their network without needing additional subscriptions or software. However, some users have reported difficulties in managing these security features through the app, indicating that while the concept is beneficial, execution could be improved for better user experience.